21 Dec Estimates…why to meet face to face
“Can you give me a quote over the phone?” We often get these requests from
prospective customers who are looking to get a painting project completed. While it may
seem like the quick and simple thing to do, it’s usually not in the best interest of the
homeowner or the contractor.
Here’s why…
1. Every home is different
- For an interior project, estimators will need to see the condition of the
walls and ceilings to know what needs to be completed. They will need to
account for windows, trims, crown molding, as well as preparation. Also, if
there is going to be a color change, the estimator can assess how many
coats of paint will be needed and how much paint to buy.
- Exterior projects include issues like wood rot, peeling paint or decks that
may need to be stripped before being stained. There are many aspects to
a painting project which most people do not even think about.
2. Details
- Whether big or small, they are crucial to project running smoothly. Having
details allows the crew to know what to expect so they complete the
project. They will know exactly what to paint, type of paint to be used, any
special equipment needed, etc. During the estimate, the estimator has this
time to find out about any special instructions or wishes of the prospective
customer.
3. Accuracy
- Price and job scope are important to both the customer and the contractor.
Having an accurate estimate will cut down on the need for change orders
and project delays.
4. Getting to know each other
- When people meet, a level of trust and confidence arises. This is essential
since crews will be working in and around the home for a day or more. It’s
also a great way for the estimator to educate the prospective customer on
what they are seeing and why certain things need to be done. During the
estimate, the customer can learn about a company’s policies, procedures,
and ask any questions they may have.
Taking the time to meet with an estimator is time well spent and will cause less
headaches down the road.
FAQ
Why is a face-to-face meeting necessary for an accurate painting estimate?
A face-to-face meeting allows the estimator to thoroughly inspect the property, assess the condition of surfaces, and understand the specific requirements of your project. This leads to a more precise and tailored estimate.
Can’t I just get an estimate over the phone or online?
While basic estimates can sometimes be given remotely, a face-to-face meeting ensures that all unique aspects of your home are considered, such as surface repairs, access issues, and your personal preferences, which are often missed in remote estimates.
How does meeting in person help with project planning?
Meeting in person gives you the opportunity to discuss your vision, ask questions, and clarify expectations directly with the estimator. This helps prevent misunderstandings and ensures the project is planned according to your needs.
What are the benefits of discussing color and material choices during the estimate visit?
A face-to-face meeting allows you to review color samples and material options together, ensuring that you select the best products for your home’s style and environment. The estimator can also provide expert advice based on your specific situation.
Does meeting in person help build trust and communication?
Yes, meeting face to face helps establish a relationship between you and the painting contractor. It builds trust, allows for open communication, and gives you confidence that your project will be handled professionally and transparently.
Mike Katounas is the owner of Home Works Painting, a painting business in Northern Virginia. He has over 15 years of experience in residential interior and exterior painting, drywall installation/repair, carpentry, wallpaper removal, power washing, commercial painting, color consultation, and staining/sealing. Their service areas include Chantilly, Fairfax, Herndon, Oakton, Reston. Mike takes pride in his work, and he always follows a strict code of conduct that includes the use of quality paint, a clean workspace, and an honest, respectful approach to his customers.
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